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The Mediator's Handbook: Revised & Expanded fourth edition
Ebook Download The Mediator's Handbook: Revised & Expanded fourth edition
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Review
"Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding Yes! This new edition of "The Mediator s Handbook "provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!" G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of "Bargaining for Advantage: Negotiation Strategies for Reasonable People" "The fourth edition of "The Mediator s Handbook "continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, "The Mediator s Handbook "is a comprehensive and practical guide for anyone who regularly deals with conflict." Michael McIlwrath, co-author of "International Arbitration and Mediation: A Practical Guide, " and host of the podcast International Dispute Negotiation "Plenty of mediation books will give you the kind of language ordinary mediators use the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen." Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University "The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy." -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator s Handbook "is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice." Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator s Handbook "continues to be solid, and speaks to the needs of the participants." Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University"Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.-- Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.-- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.-- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants.-- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American UniversityCan you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.-- Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.-- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.-- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants.-- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American UniversityCan you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo! - G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict. - Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen. - Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. - Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice. - Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants. - Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University
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Review
"Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!"— G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People"The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict."— Michael McIlwrath, co-author of International Arbitration and Mediation:A Practical Guide, and host of the podcast "International Dispute Negotiation""Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen."— Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University"The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy."— Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence"The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years.This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice."— Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College"The Mediator's Handbook continues to be solid, and speaks to the needs of the participants."— Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University
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Product details
Paperback: 194 pages
Publisher: New Society Publishers; 4th edition (October 1, 2012)
Language: English
ISBN-10: 0865717222
ISBN-13: 978-0865717220
Product Dimensions:
8.5 x 0.4 x 11 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Average Customer Review:
4.0 out of 5 stars
47 customer reviews
Amazon Best Sellers Rank:
#69,593 in Books (See Top 100 in Books)
I own a nanny agency and am often called in to mediate interpersonal issues between nannies I place and their employers, my clients. I have no official training in mediation but wanted to have a documented process to add to my tool kit. This book very clearly explains the art of mediation and prepares even a novice like me to be an impartial third party who can mediate in highly emotional and stressful relationships. I feel empowered thanks to this excellent publication!
Alternative dispute resolution (ADR) has received lots of attention over the last decade or so, and I'd like it to receive more. Here's a good place to start.As an [ahem] older law student, I recently signed up to participate in a mediation program through a local courthouse. As I looked around for helpful references, my eye fell naturally on this modern classic by Jennifer Beer. Continuously in print since 1982 and now in its third edition, it's probably _the_ book that did most to teach the American public how to "do" mediation.It's full of nuts-and-bolts advice on everything from what to say to where to put the chairs. And it's got something some other mediation books lack: a sense of the "spirituality" of mediation.For the techniques in this volume grew out of the Friends Conflict Resolution Programs (FCRP). And the Religious Society of Friends ("Quakers") is pretty good at conflict resolution.(It's those "meetings." Some readers may know that in the early days of the United States, a half-century of so before the Emancipation Proclamation, the Friends unilaterally, voluntarily, and unanimously freed every last one of their slaves -- and paid them to boot, if I'm not mistaken. And anybody who has ever attended a Quaker meeting will understand why, even if they've never heard of John Woolman.)I've got quite a few Quakers in my family tree, so I'm pleased by this approach. But it's very understated and mostly behind the scenes, so the casual reader will notice only that the book has a certain mood or tone.What's really going on is that the mediation advice herein is implicitly predicated on the presumption that people are competent to settle their own disputes because each of them has "that of God" within. And the extraordinary sensitivity of the advice is based firmly on Quaker sensibilities: namely, respect for the individual conscience as the very voice of God, and a profound belief in the power of _listening_ both to others and to oneself.The result is a book of advice on mediation that looks an awful lot like a book on how to grasp the "sense of a meeting." Even beyond the nuts and bolts, the "flavor" of the book will itself help the reader get a feel for what mediation is all about. That's a nice feature in a book on ADR, and it's no wonder Beer's book has been in print for so long.Allan Goodman's _Basic Skills for the New Mediator_ is a good companion volume, by the way. His book is more aimed at people who do mediation in "courtlike" settings, whereas Beer's is for pretty much any context (including workplace and family, both of which she discusses). The two together are a powerful combination of resources, arguably surpassing many more expensive books on the subject.And for a good history of the subject of ADR, see Linda Singer's _Settling Disputes_, which I've also reviewed.
I have purchased over 200 copies of this book in the past 2-3 years -- I include it with my own materials for a basic mediation class I teach for Ohio's oldest community mediation center. While I don't teach out of the book per se (it's not a teaching manual), it is an excellent companion to the class and one participants can refer to months or years after being trained.Some of the strong many strengths of The Mediator's Handbook:* The facilitative approach makes it appropriate for court mediators, community, youth/peer and as an intro to those who will do family cases. It presents a good balance of party communication and tools to help parties reach lasting agreements.* The 7 step phases of the process are clearly explained.* The specific questions to ask at various points in the process are excellent (p.106)* The last section has mediator evaluations, confidentiality forms, form letters to send to interested parties and other useful tools to use in your practice.I highly recommend this as a basic intro book - its easy to read, complete yet not overly wordy or theoretical.
Quite basic but a great tool.
It's a textbook. I don't love it but I don't hate it. A good run through for people new to mediation.
Fun and engaging throughout the text. However, it's less of a how to handbook and more of footnotes from a general lecture or course.
Great reference, but no substitute for an in-person training program. I’ve been mediating over nine-years and there were a few nuggets of information that were new to me.
Came exactly as they claimed. Great condition. The book is very useful for anyone interested in doing professional mediation.
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